Privacy Policy

1. Information We Collect

When you interact with the TSPO Roofing website or contact us for roofing services, we may collect the following types of information:

1.1 Information You Provide Directly

• Contact information: Name, phone number, email address, and property address when you fill out our contact form, call us, or send an email requesting roofing services.
• Project details: Information about your roofing needs, roof type, property type, and descriptions of roofing issues you provide when requesting an estimate or scheduling an inspection.
• Communication records: Records of phone calls, emails, and form submissions related to your roofing project.

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and referring websites.
• Device information: Browser type, operating system, screen resolution, and device type.
• IP address and location data: Your approximate geographic location based on your IP address.
• Cookies and similar technologies: Small data files stored on your device to improve website functionality and user experience.

2. How We Use Your Information

TSPO Roofing uses the information we collect for the following purposes:

• To respond to your roofing inquiries and schedule on-site inspections in Pasadena and the San Gabriel Valley.
• To provide written estimates, project proposals, and roofing service recommendations.
• To communicate with you about scheduled roofing projects, timelines, and project updates.
• To improve our website content, user experience, and service offerings.
• To comply with legal obligations and applicable California state and federal regulations.
• To maintain internal business records and project documentation.

3. Information Sharing and Disclosure

TSPO Roofing does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who assist with website hosting, analytics, email delivery, or other services necessary for our business operations. These providers are contractually obligated to protect your information.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.
• Protection of rights: To protect the rights, property, or safety of TSPO Roofing, our customers, or the public.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for basic website functionality, such as page navigation and secure access.
• Analytics cookies: Used to understand how visitors interact with our website, which pages are visited most, and how users navigate between pages.
• Functional cookies: Used to remember your preferences and settings to improve your experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

5. Data Security

TSPO Roofing implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all website connections.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Regular review of data collection, storage, and processing practices.

While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-out: Opt out of receiving marketing communications from TSPO Roofing at any time.

6.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of your personal information. TSPO Roofing does not sell personal information.

To exercise any of these rights, contact us using the information provided in Section 9 below.

7. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps, social media platforms, or material manufacturer websites. TSPO Roofing is not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

10. Changes to This Privacy Policy

TSPO Roofing reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.